Market Research

Do your clients feel comfortable referring you to friends? Is your online policy management system difficult to navigate causing agents to take their business elsewhere? Are your clients happy with the way their claim was handled? Chances are you are like most Insurance Companies and you think you know but have never actually gone to the source. These are just a few of the problems facing all insurance companies and URI is here to help!

All of our Market Research programs are custom designed to fit your exact need and remain flexible throughout the program allowing us to fine tune the programs as they begin to yield vital client feedback. These programs seek to monitor and measure your systems, procedures and employees then deliver actionable information both at the individual survey level and overall trending analysis.

Below are our key Market Research programs, let URI help you locate areas of concern and deliver actionable results directly from your policyholders

Key areas:

  • Claim Satisfaction
  • Customer Service
  • Overall Customer Satisfaction
  • Agency & Agent Satisfaction
  • Former Policyholder
  • New Market Penetration
  • Product Development